dispatch & shipping

☼ fine-art prints are printed when ordered & dispatched within 10-14 business days.

☼ time to dispatch made-to-order & commission pieces, varies greatly. hand-painted books can take as long as 10-12 weeks. 

once dispatched….
     ☼ standard australia shipping- 2-10 working days
     ☼ express australia shipping- 2-5 working days
     ☼ overseas shipping- please allow up to 6 weeks

☼ all estimated shipping times are subject to changes in accordance with local couriers.

returns & damaged goods

☼  sorry, no returns for change of mind

​☼  if a piece arrives damaged, please take photos & send us an email within 24 hours of receiving damaged goods. 

☼ 100% safe guarantee for ceramic pieces means your piece will be replaced if it arrives damaged. this allowance is subject to evidence provided. minor damages will not warrant replacement.

☼ we will not be held responsible for goods which are damaged once they have reached delivery location.

custom orders

☼ once an order request form has been submitted, it is still subject to approval by the artist. you will receive an email within 5-7 working days confirming if your order is possible- we maintain all rights to decline commissions. if your order has been accepted, the email will include an invoice & payment instructions. 

☼ artworks are created with love & are not rushed. if you have custom ordered a piece, the time until dispatch will vary depending on time taken to access all materials (e.g. books), number of preceeding orders & difficulty of requested piece.

☼ cost of custom orders will vary depending on materials (e.g. clay type, book edition) & difficulty of requested piece.

fine-art prints

☼ site images are edited to appear as close as possible to actual product. please understand variations in device & monitor display settings may result in incorrect interpretation of actual colours. 

☼ sorry, no returns for change of mind.

hand-painted books

☼ site images are edited to appear as close as possible to book-edge paintings. please understand variations in device & monitor display settings may result in incorrect interpretation of actual colours. 

☼  due to their hand-painted nature, each collectors’ books is completely unique. out-of-stock books which are painted to order, will be different from photographs of original item. 

☼ sorry, no returns for change of mind. 

hand-made ceramics

☼ site images are edited to appear as close as possible to actual products. please understand variations in device & monitor display settings may result in incorrect interpretation of actual colours. 

☼  due to their hand-made nature, ceramics are not without their unique imperfections & each piece is completely unique. your piece may be slightly different from photographs in our shop. 

☼ sorry, no returns for change of mind. 

who we are

sarah kiana is a self-taught australian artist & founder of paintmeawayfromhere. our website is http://www.paintmeawayfromhere.com

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